Refund & Subscription Policy

1. Free Trial

Every new FundGate account is eligible for a 3-Day Free Trial with up to ₹5,000 transaction volume (or the trial limits currently displayed on our website).

The trial allows you to explore the platform, integrate the APIs, and evaluate whether FundGate meets your requirements before purchasing a subscription.

We strongly recommend testing the platform during the trial period before upgrading to a paid plan.

2. Subscription Plans

FundGate offers subscription-based access to its software platform, APIs, dashboard, and developer tools.

Your subscription provides access to features including, but not limited to:

• API Access
• Dashboard
• Create Order API
• Verify Payment API
• Public Payment Links
• Platform Updates
• Security Improvements
• Technical Support (where applicable)

Subscription fees are charged for access to the platform and are not based on the number of successful transactions.

3. Subscription Renewal

FundGate does not use automatic renewals or AutoPay.

We never automatically charge your payment method after your subscription expires.

If you wish to continue using FundGate, you can simply purchase another subscription manually from your dashboard at any time.

Early Renewal

You don't have to wait for your current subscription to expire.

If you purchase a new plan before your current plan expires, your remaining subscription time is fully preserved.

The newly purchased plan will automatically be added after your current subscription ends.

4. Refund Policy

Because FundGate provides instant access to software, APIs, and digital services, all subscription purchases are generally final.

Unless required by applicable law:

• Subscription payments are non-refundable once activated.
• Partial refunds are not available.
• Unused subscription time is not refundable.

Purchasing a subscription indicates that you have reviewed the available features and accepted this policy.

However, we may review refund requests on a case-by-case basis in exceptional situations, including:

• Duplicate payments.
• Accidental multiple purchases.
• Billing errors caused directly by FundGate.

Any approved refund will be issued using the original payment method whenever reasonably possible.

Approval of refunds remains at FundGate's discretion, subject to applicable law.

5. Customer Payments

FundGate provides developer tools that simplify UPI payment integration.

Payments made by your customers are settled directly to your connected Paytm Merchant Account.

FundGate does not receive, store, hold, or control these funds.

Because of this:

• FundGate cannot refund payments received by merchants.
• Merchants are solely responsible for issuing refunds to their own customers according to their own policies.

6. Failed Payments

If your subscription payment fails:

• Your subscription may not be activated.
• Existing subscriptions may expire normally.
• Access to premium features may be restricted until a successful payment is completed.

7. Abuse of the Refund Policy

FundGate reserves the right to deny refund requests where there is reasonable evidence of:

• Fraudulent activity.
• Chargeback abuse.
• Repeated attempts to obtain services without payment.
• Violation of our Terms of Service.

Accounts involved in abuse may be suspended or permanently terminated.

8. Service Availability

We work hard to keep FundGate reliable and available.

However, temporary interruptions may occur due to:

• Scheduled maintenance.
• Infrastructure upgrades.
• Internet outages.
• Third-party service interruptions.
• Force majeure events.

Such interruptions do not automatically qualify for a refund.

9. Changes to Subscription Plans

FundGate may introduce new plans, pricing, features, or promotional offers from time to time.

Changes will not affect subscriptions that have already been purchased and activated unless otherwise stated.

10. Contact Us

If you believe you were charged incorrectly or have questions regarding this policy, please contact us.

Important Note